Refund policy

Return & Refund Policy

Last updated: October 26, 2026

Thank you for shopping with Trump Yap. We value every customer and are committed to providing a positive shopping experience.

This Return & Refund Policy explains how we handle returns, refunds, replacements, damaged deliveries, defective products, incorrect orders and other concerns relating to purchases made through our online store.

For assistance with an order, please contact our customer support team at trumpyap@outlook.com.

1. Return Eligibility

We offer a 30-day return window for eligible change-of-mind returns, beginning on the date your order is delivered.

To qualify for a change-of-mind return, your item must:

• Be returned within 30 days of delivery.
• Be unused and in its original condition.
• Include all original packaging, accessories, instructions and components supplied with the product.
• Show no signs of damage, modification, misuse or excessive handling.
• Be accompanied by proof of purchase, such as your order number or order confirmation email.

Returns must be requested and approved by our customer support team before the product is sent back.

Products returned without prior authorization may experience delays in processing.

These conditions apply to voluntary change-of-mind returns and do not restrict any rights you may have under applicable consumer protection laws.

2. How to Request a Return

To request a return, please email trumpyap@outlook.com with the following information:

• Your full name.
• Your order number.
• The email address associated with your purchase.
• The reason for your return.
• Photographs or a short video, where relevant, showing the condition of the product or the issue you are experiencing.

Our customer support team will review your request and provide instructions regarding the next steps.

Please do not send any items back before receiving return instructions from our team.

Once your return has been authorized, we will provide the applicable return address and any additional shipping instructions.

3. Change-of-Mind Returns

We understand that customers may occasionally reconsider a purchase.

If you decide that you no longer want your Trump Yap product, you may request a return within 30 days of delivery, provided the product meets the eligibility requirements outlined above.

For approved change-of-mind returns:

• The product must be unused and in its original condition.
• Original packaging and included components must be returned.
• Customers are responsible for return shipping costs.
• Original shipping charges are generally non-refundable.
• Refunds are issued after the returned item has been received and inspected.

We reserve the right to decline voluntary change-of-mind returns that do not meet these conditions.

This section does not affect your statutory rights where a product is faulty, defective, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

4. Damaged or Defective Products

Every Trump Yap product is intended to arrive in suitable condition and function as described.

If your order arrives damaged, defective or not functioning correctly, please contact us as soon as reasonably possible after discovering the issue.

Examples of potential product defects include:

• The electronic voice-repeat function not operating as described.
• The product failing to power on despite following the supplied instructions.
• The dancing or movement mechanism not functioning correctly.
• Physical damage sustained during delivery.
• Missing essential components.
• Significant manufacturing defects affecting the product’s normal operation.

Please provide your order number, a description of the problem and, where possible, clear photographs or a short video demonstrating the issue.

We may request reasonable troubleshooting steps to help identify the problem before arranging a remedy.

Depending on the circumstances and applicable law, we may offer a repair, replacement or refund.

Where a defect constitutes a substantial failure under applicable consumer law, customers may have the right to choose a refund or replacement.

Customers will not be required to pay return shipping or other return fees for products that fail applicable statutory consumer guarantees.

5. Incorrect Items Received

If you receive an item that is different from what you ordered, please contact trumpyap@outlook.com.

Include your order number and a photograph of the item received.

If we confirm that an incorrect product was supplied, we will arrange an appropriate remedy at no additional cost to you.

We may request that the incorrect item be returned using shipping instructions provided by our customer support team.

6. Missing Items or Components

If your delivery is missing an item or an essential component, please contact us with your order details.

Our team may request photographs of the package contents and packaging to assist with the investigation.

If we confirm that an item or component was omitted from your order, we will arrange an appropriate remedy, such as supplying the missing item or component at no additional cost.

7. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change-of-mind returns: Customers are responsible for the cost of shipping the product back to the designated return location.

Defective, damaged or incorrect products: Where the issue is our responsibility or the product fails applicable consumer guarantees, we will cover reasonable return shipping costs as required by law.

For voluntary returns, we recommend using a tracked shipping service and retaining proof of postage.

Trump Yap is not responsible for voluntary return parcels lost during transit before reaching our designated return location, except where responsibility is imposed by applicable law.

Please contact us before returning an item so we can provide the correct return instructions.

8. Return Inspection and Approval

Once a returned product has been delivered to our designated return location, it will be inspected to confirm its condition and eligibility.

For change-of-mind returns, we will check that the product is unused, undamaged and accompanied by its original components.

If your return is approved, we will notify you by email and proceed with the applicable refund.

If a voluntary return does not meet our eligibility requirements, our support team will contact you to explain the outcome.

Any inspection or eligibility requirements will be applied consistently with applicable consumer protection laws.

9. Refund Processing

Once an eligible refund has been approved, it will be issued to the original payment method used during checkout, unless otherwise agreed or required by law.

Please allow approximately 5–10 business days for the refund to appear after it has been processed, depending on your payment provider or financial institution.

Processing times may vary between banks and payment providers.

If your refund has been confirmed but has not appeared within the expected timeframe, please contact your bank or payment provider first, then reach out to our customer support team if you require further assistance.

Where applicable law requires a particular refund method or timeframe, those requirements will take precedence.

10. Non-Returnable Items and Exceptions

The following items are generally not eligible for voluntary change-of-mind returns:

• Products that have been used, damaged or materially altered after delivery.
• Products missing original components or accessories.
• Products returned outside the 30-day voluntary return window.
• Items showing damage caused by misuse, improper handling or unauthorized modification.
• Items specifically identified as final sale or non-returnable at the time of purchase, where permitted by law.

These exclusions do not apply where customers are entitled to a remedy under applicable consumer protection laws.

11. Sale and Promotional Items

Products purchased during sales, promotional campaigns or special offers remain subject to applicable consumer protection laws.

Eligible sale items may be returned under our standard 30-day change-of-mind return policy unless they were clearly identified as final sale at the time of purchase.

If an item is defective, incorrectly supplied or does not meet applicable consumer guarantees, its discounted purchase price does not remove your statutory rights.

12. Exchanges

If you would like to exchange your product, please contact trumpyap@outlook.com.

Voluntary exchanges are subject to product availability and the condition of the item being returned.

For defective or incorrectly supplied items, exchanges and replacements will be handled in accordance with applicable consumer protection laws.

If an identical replacement is unavailable, we will discuss the appropriate alternative remedy with you.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

However, cancellation cannot always be guaranteed once an order has entered processing or shipment preparation.

If your order has already been dispatched, you may need to follow the applicable return process after delivery.

If we are unable to fulfill your order, we will contact you regarding the available options, including a refund where appropriate.

Nothing in this section limits your rights regarding non-delivery, unreasonable delays or other failures under applicable law.

14. Lost, Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the available tracking information and, where necessary, investigate the shipment with the relevant delivery provider.

Delivery estimates are not guarantees unless expressly stated otherwise.

If an order is confirmed lost, or is not delivered within the timeframe required by applicable consumer law, we will provide an appropriate remedy, which may include a replacement or refund.

Customers are encouraged to ensure their shipping details are accurate when placing an order.

If you notice an incorrect delivery address, please contact us promptly so we can attempt to correct it before dispatch.

15. Product Use and Customer Responsibility

Trump Yap is an electronic novelty product designed to repeat sounds or speech and perform movements as described in its product information.

Customers should follow any supplied instructions relating to power, batteries, handling, cleaning and general product care.

Damage caused by misuse, unauthorized modifications, improper handling or failure to follow reasonable safety instructions may not qualify for a voluntary return or a statutory remedy where that damage was caused by the customer’s actions.

Normal wear and tear is not automatically considered a manufacturing defect.

However, products must remain reasonably durable and meet applicable consumer guarantees.

16. International Orders

Trump Yap may accept orders from customers in different countries.

International customers should contact our support team before returning any product so that the appropriate return instructions can be provided.

For voluntary change-of-mind returns, customers are generally responsible for applicable international return shipping costs and any associated customs charges.

Where a product is faulty, defective or incorrectly supplied, shipping and other remedies will be handled according to applicable consumer protection laws.

Customers may have additional rights under the laws of their country or region.

Nothing in this policy is intended to exclude or restrict those rights.

17. Consumer Rights

This Return & Refund Policy operates in addition to your rights under applicable consumer protection laws.

For customers protected by the New Zealand Consumer Guarantees Act 1993, products must meet statutory guarantees, including acceptable quality, fitness for purpose and correspondence with their description.

Where a product fails to meet these guarantees, customers may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure.

These rights cannot be excluded by our voluntary return conditions.

Customers in other jurisdictions may also have mandatory rights concerning returns, cancellation periods, defective products and refunds.

Where applicable law provides greater protection than this policy, the law will take precedence.

18. Contact Information

For all return requests, refund inquiries, defective product reports, exchanges or order-related concerns, please contact:

Business Name: Trump Yap

Customer Support Email: trumpyap@outlook.com

When contacting us, please include your order number and a clear explanation of your inquiry so we can assist you efficiently.

We appreciate your support and thank you for shopping with Trump Yap.

Trump Yap Customer Support Team

trumpyap@outlook.com